Build Your Own Solution
Running your business means having all the tools you need to succeed. Our call center will help you grow your business with a range of programs, from scheduling appointments to virtual assistant services. Unlike other call centers, Solid Cactus has customizable digital marketing solutions to fit your business needs. We sell your products, upsize orders, handle returns, answer questions, correct AVS issues, and that’s just the start. Whether you are a small or large business and need after hours or overflow customer service support, our solutions are completely customizable to meet your business needs.
Solid Cactus Call Center Is 100% US-Based and Operated
There is zero outsourcing of telephone calls or use of overseas call center services. At the Solid Cactus Call Center, our American operators devote their livelihood to being experts at quality customer service. Solid Cactus Call Center employs award-winning agents with years of experience and extensive training. They are fully equipped to serve as members of your business.
Custom Small Business Answering Services
Phone ringing off the hook? Too busy to answer it? If you are busy, business is good. But being too busy and not having enough resources can harm your business.
Letting a call go to voicemail or placing a prospect on a lengthy hold often results in losing valuable business. Sales can be missed. Service suffers. You can’t take that chance at losing business. If the nature of your business has you away from the phone frequently, it’s time to implement a telephone answering service. Remember: You are paying good money to advertise your business online, in newspapers, in the phone book, or wherever. That number is out there for a reason and you need to be there to answer if you want to increase business. (Otherwise, you wouldn’t be advertising, right?)
The Solid Cactus Call Center services work with businesses of all kinds to develop a personalize and professional answering service solutions by:
- Answering calls and taking messages
- Getting messages to you, in the format you desire
- Setting appointments
- Providing answers to customer queries
- Offering price quotes
We hire and staff only the most skilled professional customer service representatives. They will provide the same level of service and care that you would in your own personal office setting. Many telephone answering services take a call only to ask if the caller can be placed on hold. That’s not how we operate.
Our affordable, customizable answering service solution allows you to choose exactly how you want calls answered and what services you’d like us to provide. We’ll follow your instructions to the “T”. With the help of your personal account manager at Solid Cactus, you can build the most powerful, most affordable tool for the future of your business.
This service is perfect for any business that has a phone, especially those where owners and staff are on the phone all day themselves or out of the office frequently. Contractors, investment brokers, travel agents, service and repairmen, and many others will benefit from the Solid Cactus Answering Service.
Answering the Call for Customer Service Solutions
Customer service can often be a full-time job. Many small to medium-sized businesses may find that too much time is taken up handling customer service calls, answering email inquiries, and other customer service related efforts. As a business owner, taking on the customer service role is a double-edged sword. Do you handle customer calls or do you work on shipping orders? What takes priority? If you are running a busy operation, you can’t possibly do it all at once. More often than not, it’s customer service that is put on hold. That’s where customer service outsourcing comes in. Utilizing a customer service solution like the Solid Cactus Call Center provides the answer to having a professional, full-time customer service department – without the overhead.
Our customer service call center is fully staffed with skilled, trained, and professional agents ready to fulfill whatever customer service solutions your business may need:
- Order Entry and Tracking
- Product Inquiries and Support
- Returns and Exchanges
- Inbound/Outbound Email
- Outbound Calling
- Appointment Scheduling
- Personalized Greeting
- Quality Monitoring
- Detailed Reporting
The Solid Cactus Call Center services are fully customizable to meet your needs, no matter what size your business or what type of industry. When your customers call for assistance, you can be certain that with Solid Cactus answering the call, customers are in the best hands.
Live Chat Service
Instant Customer Service Through Live Chat
Live chat services provide instant customer service to online customers looking for a faster answer than email or phone support. But subscribing to a live help service and placing a live chat icon on your site is just part of live support service. You need someone to handle the live chat requests. The Solid Cactus Call Center offers a managed live chat solution geared with conversions in mind. We are trained in upselling and cross-selling techniques. The Solid Cactus live chat support team not only improves customer service, but works to increase conversions and average order size.
Live Chat Works
Savvy online shoppers are absolutely looking for live chat services. According to a 2008 Forrester Research study, more than half of the top 100 online retailers offer live chat as a service to their online customers.
Increase conversion rates: Visitors who chat are three times more likely to buy, and their average order sizes are 35% higher than non-chatters.
Improve customer satisfaction: Chatters are twice as likely to return to the same website within a day. Exit surveys reveal that 85-90% of chatters rate their service experiences as “good” or “excellent.”
Lower service costs and improve productivity: Shifting service requests from phone to chat can reduce the average cost per interaction by 80%.
Virtual Office Services
Providing Virtual ‘Assistants’ To Get the Job Done
If you are like many busy store owners, you often feel bogged down with administrative tasks that take you away from other important aspects of your business. With virtual office management services from the Solid Cactus Call Center, you can focus on running your business and leave the office work to expert virtual assistants.
Hiring an affordable virtual office filled with talented virtual assistants has never been easier. Operating as an extension of your business, the skilled, detail-oriented team at the Solid Cactus Call Center provides the following virtual office services:
- Tracking orders
- Handling credit card declines
- Providing call-backs
- Contacting manufacturers
- Checking voice messages
- Managing email